Privacy Policy

At Print Buddy, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us online or in-store. By using our website, you agree to the terms outlined in this policy. We may update this policy from time to time, and any changes will be posted on our website.

Terminology

Throughout this policy, references to “Print Buddy,” “we,” “us,” or “our” include both our online and physical operations. “You” refers to our customers and website visitors.

Collection of Customer Information

We collect personal information that you provide when using our services, including (but not limited to) your name, contact details, billing and shipping addresses, email, phone number, payment information, date of birth, and gender.

Use of Personal Information

We may use the personal information you provide for the following purposes:

Enhancing your shopping experience
Sending you updates, product information, offers, and promotional materials we believe may be of interest
Monitoring website activity and purchases for operational purposes
Analysing trends, customer preferences, and user demographics
Improving our website, services, and customer support
Ensuring the security and integrity of our platform and operations

Disclosure of Information

We may share your information under the following circumstances:

With trusted service providers: These providers manage customer data and assist us with communications, promotions, and other essential services. They are not permitted to use your data for unrelated purposes.
With promotional partners: If we collaborate with another business to offer joint promotions or services, your data may be shared solely for those purposes.
Legal obligations: We may disclose information to comply with legal or regulatory requirements, government requests, or to support legal claims or enforcement.
Enforcing our rights: We may disclose personal information to uphold our Terms and Conditions or protect our interests.

We do not sell or rent your personal information to third parties for unrelated purposes. Any use of your data will be directly or indirectly related to your interactions with us, in ways that a reasonable person would expect.

Aggregated data may be used for analytics, but individuals will not be identifiable.

Promotional Communications

We only send promotional messages to those who wish to receive them. If you’d like to opt out of marketing emails:

Click the “unsubscribe” link at the bottom of any promotional email from us.
Contact our team at support@printbuddy.co.nz with your name and the email address used for your account.

Please allow up to 10 business days for your request to be processed. Note that unsubscribing from marketing will not affect order confirmations or transactional emails related to purchases or customer service.

Cookies

Our website uses cookies—small text files stored on your device—to enhance functionality and user experience. Cookies allow us to:

Track website usage and performance
Recognize repeat visitors
Store items in your shopping cart
Save preferences and improve site navigation
Enable loyalty program or script functionalities

Cookies do not collect personal information. You can configure your browser to alert you when cookies are used or to block them entirely. However, blocking cookies may limit access to certain features, such as logging into your account or completing purchases.

We do not store your passwords via cookies.

Confidentiality and Security

We take all reasonable precautions to safeguard your personal information. This includes:

Limiting access to personal data to only authorized staff
Educating employees about confidentiality and data protection
Never sending your credit card details via email
Not storing credit card information within your online profile

While we implement best practices to secure your data, no system is completely immune from risks. Information transmitted over the internet is done at your own risk.

Disclaimer

Although we take every reasonable measure to protect your data, we cannot guarantee absolute security. By using our site, you acknowledge and accept that Print Buddy is not liable for any loss or damage—direct or indirect—arising from the use of our website or the provision of personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@printbuddy.co.nz

Details

Order Processing

Orders placed during weekends or on public holidays will be processed on the next business day.

For Overnight and Rural Delivery services, the daily cut-off time is 3:00 pm, Monday to Friday, excluding public holidays.

Please note that orders submitted on Fridays and public holidays will be scheduled for delivery on the following business day.

Order Tracking

Following the dispatch of your order, you will receive an email from our delivery partners with a track & trace link so that you can track the shipment at anytime.

Understanding Delivery Delays

We work with trusted freight companies to provide Overnight Delivery (excluding Rural addresses) and follow strict cut-off times to meet their dispatch schedules. While most orders arrive on time, delays can occasionally occur due to factors such as freight disruptions, road closures, or incorrect addresses. Once your order is dispatched, tracking details will be sent to you—please check your junk or spam folder if you cannot find them.

Please note that refunds cannot be provided for delays, delivery failures, or rejections by freight providers. Our responsibility is fulfilled once your order has been printed and dispatched on time. If, for any reason, we are unable to meet the cut-off time, we will contact you to discuss available options.

Returns & Refunds

Order Issues

If there is an issue with your order, such as:

Incorrect print specifications
Damaged products
Defective print quality
Missing items

Please contact us within 7 days of receiving your order at [support email or contact form]. Be sure to include your order number and detailed photos of the issue.

Returns

Due to the custom nature of printed products, we do not accept returns for reasons unrelated to a production error (e.g., customer errors, typos, or design issues not caused by us).

However, if the error is on our part, we will:

Reprint the order at no additional cost, or
Issue a full or partial refund, depending on the situation.

Refunds

Refunds will be processed only if:

The issue is reported within 7 days of delivery.
Sufficient evidence (photos or video) of the defect/damage is provided.
The issue is confirmed to be due to our error.

Refunds are issued to the original payment method and may take 5–10 business days to reflect, depending on your financial institution.

Color Variations

Please note that slight color variations may occur due to differences in screen calibration and printing processes. These are not considered defects and are not eligible for refunds or reprints.

Customer Design Responsibility

Customers are responsible for ensuring that their files are print-ready and meet our specifications. We are not liable for issues resulting from:

Low-resolution images
Spelling/grammar errors
Improper file formatting