Refund policy
At Print Buddy customer satisfaction is our top priority. We take pride in the quality of our printing services and want you to be completely happy with your order. Please read our return and refund policy carefully.
Order Issues
If there is an issue with your order, such as:
- Incorrect print specifications
- Damaged products
- Defective print quality
- Missing items
Please contact us within 7 days of receiving your order at [support email or contact form]. Be sure to include your order number and detailed photos of the issue.
Returns
Due to the custom nature of printed products, we do not accept returns for reasons unrelated to a production error (e.g., customer errors, typos, or design issues not caused by us).
However, if the error is on our part, we will:
- Reprint the order at no additional cost, or
- Issue a full or partial refund, depending on the situation.
Refunds
Refunds will be processed only if:
- The issue is reported within 7 days of delivery.
- Sufficient evidence (photos or video) of the defect/damage is provided.
- The issue is confirmed to be due to our error.
Refunds are issued to the original payment method and may take 5–10 business days to reflect, depending on your financial institution.
Color Variations
Please note that slight color variations may occur due to differences in screen calibration and printing processes. These are not considered defects and are not eligible for refunds or reprints.
Customer Design Responsibility
Customers are responsible for ensuring that their files are print-ready and meet our specifications. We are not liable for issues resulting from:
- Low-resolution images
- Spelling/grammar errors
- Improper file formatting
7. Contact Us
If you have any concerns or questions regarding your order, please reach out to our customer service team at Info@printbuddy.co.nz