We want your printing experience with Print Buddy to be smooth and hassle-free. To ensure your order is produced exactly how you expect, please take note of the 7 following guidelines before uploading your files. 

1. Print Sizes & Finishing

• Standard Prints (A3, A4, A5, A6 Black&White/Colour and Booklets):
  Printed to fit the page size you select while keeping proportions. These prints will include a small white border around the edge. If your file includes trim or registration marks, these will also appear in the final print.
• Flyers, Brochures, Photographs and Posters:
  Printed to the edge of the paper with no white border. Please make sure your design includes at least 3–5mm bleed on all sides. Any trim or registration marks you’ve added will be removed. If no bleed is provided, files will be printed with a white border.
• Plan Prints (Architectural/Engineering Drawings):
  Printed at Actual Size (to scale). For example, if you order A1 size but upload an A4 file, it will be enlarged to A1.

⚠️ Note: Minor paper movement can occur during production, so exact centering down to the millimetre cannot be guaranteed.

2. File order

Files uploaded individually may not always print in sequence. For multi-page jobs, we recommend submitting one PDF file with pages in the correct order.

For double-sided prints, please add one product with both front and back files instead of two separate products.

3. File Resolution & Formats

Always upload your file at high resolution (300 dpi or more) to avoid blurry or pixelated results. We will not be responsible for poor print quality caused by low resolution. 

Accepted file formats: 

• Preferred: .pdf
• Other accepted formats: .doc, .docx, .jpg, .jpeg, .png, .ppt, .pptx

💡 Tip: If using Microsoft Word/Publisher, save as PDF to prevent formatting changes caused by different default settings (e.g. US Letter vs A4).

4. Colour Mode

All files should be prepared in CMYK colour mode to ensure your colours look as expected in print.

5. Fonts, Logos & Graphics

Make sure all fonts, logos, symbols, and signatures are embedded in your file. If they’re not embedded, they may appear incorrectly or be missing entirely once printed.

6. File Quality & Errors

Double-check that your quantity and finish type are correct before placing the order. Files that are corrupted, damaged, password-protected, or in unsupported formats cannot be printed.

Refunds will be issued for printing errors caused during production, but we cannot refund misprints caused by faulty files.

7. Responsibility for Artwork

Print Buddy prints exactly what you send us. We do not proofread, edit, or adjust artwork.

Customers are fully responsible for ensuring files are set up correctly, including:

• Correct size and bleed
• Correct colours and resolution
• Correct file type and order

Following these guidelines helps us deliver the best results possible for your prints.
If you’re unsure about your file setup, our Support Team is happy to guide you before you place your order.

Welcome to Print Buddy! These Terms and Conditions apply to all purchases made via our website and govern your use of our services. By placing an order through our website, you acknowledge that you have read, understood, and agreed to these terms.

1. Acceptance of Terms

By accessing our website or placing an order, you agree to these Terms of Use. An order placed through the Print Buddy website constitutes your offer to purchase the selected products or services. All orders are subject to acceptance and availability.

Print Buddy reserves the right to reject or cancel any order for any reason, including but not limited to errors in pricing, product description, availability, or breach of these Terms.

2. Pricing & Payment

All prices listed on our website are in the local currency and include applicable taxes unless otherwise stated. Prices are subject to change without notice. Items in your cart are not secured until the order is confirmed and paid in full.

We reserve the right to correct pricing errors and to cancel orders affected by such errors. Payment must be made using approved methods at the time of checkout.

3. Product Accuracy & Colour Representation

We strive to display product colours and descriptions as accurately as possible. However, due to variations in screen settings and materials, we cannot guarantee exact colour matches.

Tip: Use CMYK colours to ensure your print matches what you see on screen.

4. Privacy & Security

We are dedicated to protecting your privacy and ensuring your personal information remains secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and administrative safeguards. For further details, please refer to our Privacy Policy.

5. File Submission

Customers are responsible for maintaining backups of their files. Print Buddy accepts no responsibility for corrupted or lost files submitted for printing.

6. Delivery Processing & Times

• Orders placed on weekends or public holidays will be processed on the next working day.

• Overnight delivery cut-off time: 3:00 PM Monday to Friday.

• Orders placed on Friday will be delivered on the next working day.

Delivery Areas:

• Deliveries are limited to verified residential or commercial addresses in New Zealand. 

• No deliveries to virtual offices.

Delivery Charges:

• Charges depend on size, weight, and delivery location.

• Costs are displayed at checkout.

Freight Delays:

• Print Buddy dispatches orders promptly, but we cannot guarantee courier timelines.

• No refunds will be issued for courier delays after dispatch. Tracking info is provided at dispatch—check your spam folder if not received.

7. Returns & Refund Policy

We stand by the quality of our products and offer returns in accordance with New Zealand Consumer Laws.

You may return goods if:

• They are damaged, defective, or incorrect.

• They arrive with visible damage or don’t match your order.

All returns must include the original packaging and invoice. Freight cost will be borne by the customer. 

Refunds:

• Issued to the original payment method within 7 business days.

• Not applicable to freight delays or delivery rejections after dispatch.

Replacements:

• Any item returned due to damage, fault, or our error will be replaced at no additional cost.

Signature Deliveries:

• All orders are shipped without requiring a signature (Authority To Leave). Signature services are not included in our shipping rates.

8. Prohibited Content

You may not upload or use the service to process content that:

• Is illegal, defamatory, obscene, or offensive

• Infringes on copyright, trademarks, or other rights

• Includes viruses, malware, or harmful code

• Encourages illegal activity or harm to others

Print Buddy reserves the right to reject, edit, or delete any content at our sole discretion.

9. Limitation of Liability

For customers in trade, the Consumer Guarantees Act 1993 does not apply. We are not liable for indirect or consequential losses or delays. It is your responsibility to ensure goods meet legal labelling and packaging requirements.

10. Changes to Terms

Print Buddy may update these Terms at any time. Continued use of our site constitutes acceptance of the modified Terms.

If you have any questions, feel free to contact us at support@printbuddy.com . Thank you for choosing Print Buddy!