Orders placed during weekends or on public holidays will be processed on the next business day.

For Overnight and Rural Delivery services, the daily cut-off time is 3:00 pm, Monday to Friday, excluding public holidays.

Please note that orders submitted on Fridays and public holidays will be scheduled for delivery on the following business day.

Following the dispatch of your order, you will receive an email from our delivery partners with a track & trace link so that you can track the shipment at anytime.

We work with trusted freight companies to provide Overnight Delivery (excluding Rural addresses) and follow strict cut-off times to meet their dispatch schedules. While most orders arrive on time, delays can occasionally occur due to factors such as freight disruptions, road closures, or incorrect addresses. Once your order is dispatched, tracking details will be sent to you—please check your junk or spam folder if you cannot find them.

Please note that refunds cannot be provided for delays, delivery failures, or rejections by freight providers. Our responsibility is fulfilled once your order has been printed and dispatched on time. If, for any reason, we are unable to meet the cut-off time, we will contact you to discuss available options.

Order Issues

If there is an issue with your order, such as:

• Incorrect print specifications
• Damaged products
• Defective print quality
• Missing items

Please contact us within 7 days of receiving your order at [support email or contact form]. Be sure to include your order number and detailed photos of the issue.

Returns

Due to the custom nature of printed products, we do not accept returns for reasons unrelated to a production error (e.g., customer errors, typos, or design issues not caused by us).

However, if the error is on our part, we will:

• Reprint the order at no additional cost, or
• Issue a full or partial refund, depending on the situation.

Refunds

Refunds will be processed only if:

• The issue is reported within 7 days of delivery. 
• Sufficient evidence (photos or video) of the defect/damage is provided.
• The issue is confirmed to be due to our error.

Refunds are issued to the original payment method and may take 5–10 business days to reflect, depending on your financial institution.

Color Variations

Please note that slight color variations may occur due to differences in screen calibration and printing processes. These are not considered defects and are not eligible for refunds or reprints.

Customer Design Responsibility

Customers are responsible for ensuring that their files are print-ready and meet our specifications. We are not liable for issues resulting from:

• Low-resolution images
• Spelling/grammar errors
• Improper file formatting