Welcome to Print Buddy! These Terms and Conditions apply to all purchases made via our website and govern your use of our services. By placing an order through our website, you acknowledge that you have read, understood, and agreed to these terms.

1. Acceptance of Terms

By accessing our website or placing an order, you agree to these Terms of Use. An order placed through the Print Buddy website constitutes your offer to purchase the selected products or services. All orders are subject to acceptance and availability.

Print Buddy reserves the right to reject or cancel any order for any reason, including but not limited to errors in pricing, product description, availability, or breach of these Terms.

2. Pricing & Payment

All prices listed on our website are in the local currency and include applicable taxes unless otherwise stated. Prices are subject to change without notice. Items in your cart are not secured until the order is confirmed and paid in full.

We reserve the right to correct pricing errors and to cancel orders affected by such errors. Payment must be made using approved methods at the time of checkout.

3. Product Accuracy & Colour Representation

We strive to display product colours and descriptions as accurately as possible. However, due to variations in screen settings and materials, we cannot guarantee exact colour matches.

Tip: Use CMYK colours to ensure your print matches what you see on screen.

4. Privacy & Security

We are dedicated to protecting your privacy and ensuring your personal information remains secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and administrative safeguards. For further details, please refer to our Privacy Policy.

5. File Submission

Customers are responsible for maintaining backups of their files. Print Buddy accepts no responsibility for corrupted or lost files submitted for printing.

6. Delivery Processing & Times

• Orders placed on weekends or public holidays will be processed on the next working day.

• Overnight delivery cut-off time: 3:00 PM Monday to Friday.

• Orders placed on Friday will be delivered on the next working day.

Delivery Areas:

• Deliveries are limited to verified residential or commercial addresses in New Zealand. 

• No deliveries to virtual offices.

Delivery Charges:

• Charges depend on size, weight, and delivery location.

• Costs are displayed at checkout.

Freight Delays:

• Print Buddy dispatches orders promptly, but we cannot guarantee courier timelines.

• No refunds will be issued for courier delays after dispatch. Tracking info is provided at dispatch—check your spam folder if not received.

7. Returns & Refund Policy

We stand by the quality of our products and offer returns in accordance with New Zealand Consumer Laws.

You may return goods if:

• They are damaged, defective, or incorrect.

• They arrive with visible damage or don’t match your order.

All returns must include the original packaging and invoice. Freight cost will be borne by the customer. 

Refunds:

• Issued to the original payment method within 7 business days.

• Not applicable to freight delays or delivery rejections after dispatch.

Replacements:

• Any item returned due to damage, fault, or our error will be replaced at no additional cost.

Signature Deliveries:

• All orders are shipped without requiring a signature (Authority To Leave). Signature services are not included in our shipping rates.

8. Prohibited Content

You may not upload or use the service to process content that:

• Is illegal, defamatory, obscene, or offensive

• Infringes on copyright, trademarks, or other rights

• Includes viruses, malware, or harmful code

• Encourages illegal activity or harm to others

Print Buddy reserves the right to reject, edit, or delete any content at our sole discretion.

9. Limitation of Liability

For customers in trade, the Consumer Guarantees Act 1993 does not apply. We are not liable for indirect or consequential losses or delays. It is your responsibility to ensure goods meet legal labelling and packaging requirements.

10. Changes to Terms

Print Buddy may update these Terms at any time. Continued use of our site constitutes acceptance of the modified Terms.

If you have any questions, feel free to contact us at support@printbuddy.com . Thank you for choosing Print Buddy!